njboy13 Posted November 25, 2009 Report Share Posted November 25, 2009 Quick question, my gaming computer is a Gateway laptop that I got, I believe in 2005, I don't know the exact model. It is windows XP Media Center addition, and when I try to shut it off, after clicking "turn off" it just stays on, it doesn't shut off. I've given as long as 15 minutes before just holding the power button. So, that's what I've been doing, just hold the power button until it turns off. Does anybody have some suggestion on how to fix this problem before I take to a repair shop?Hi.......Sorry, I've always wanted to use the spoiler box, but never had a use for it. Quote Link to comment Share on other sites More sharing options...
Guest miked9372 Posted November 25, 2009 Report Share Posted November 25, 2009 update your computer is it the latest version got windows service pack 3? Quote Link to comment Share on other sites More sharing options...
billyfromhill Posted November 25, 2009 Report Share Posted November 25, 2009 Does it just sit at the desktop, does the shut down screen appear, or does the screen go black? Quote Link to comment Share on other sites More sharing options...
Guest miked9372 Posted November 25, 2009 Report Share Posted November 25, 2009 maybe program interfering with shutdown did you close all programs? like close the internet and games and stuff? you can try doing a virus scan maybe you have a virus. Quote Link to comment Share on other sites More sharing options...
njboy13 Posted November 25, 2009 Author Report Share Posted November 25, 2009 update your computer is it the latest version got windows service pack 3?No I do not have that, is it just on the Microsoft website or do I have to go out and buy somewhere?Does it just sit at the desktop, does the shut down screen appear, or does the screen go black?Once I click Shut Down, it just sits at the desktopmaybe program interfering with shutdown did you close all programs? like close the internet and games and stuff? you can try doing a virus scan maybe you have a virus.Yes, I close all programs. I did a virus scan, and to my surprise there were no viruses. Quote Link to comment Share on other sites More sharing options...
Commander Rasseru Posted November 25, 2009 Report Share Posted November 25, 2009 You are better off taking it to a shop to get it clean from viruses. Also check if the laptop is in good working order.2005 Gateway laptop is past it's warranty as a laptop.Even if you do virus scan... The virus may trick your scanner. Quote Link to comment Share on other sites More sharing options...
hunter42 Posted November 25, 2009 Report Share Posted November 25, 2009 When your computer is shutting down, can you still interact with the system? Try opening task manager and see if a program has crashed. (example: my system sometimes hangs when Steam crashes at shutdown, so I check the process tab to see if steam.exe is still in the list) Quote Link to comment Share on other sites More sharing options...
Ami89E1234 Posted November 25, 2009 Report Share Posted November 25, 2009 @njboy13: if u do take it to a shop make sure its not touched by Geek Squad lol Quote Link to comment Share on other sites More sharing options...
Guest miked9372 Posted November 25, 2009 Report Share Posted November 25, 2009 @njboy13: if u do take it to a shop make sure its not touched by Geek Squad lolwhyand windows service pack 3 is freehttp://www.microsoft.com/downloads/details...;displaylang=enuse any of the 3 downloads Quote Link to comment Share on other sites More sharing options...
