I understand you are having problems with windows 7 64bit playing Emergency 4/911FR you need to run dxdiag.exe then run the program save all information then email me it EG below this is mine of a toshiba c650 15z laptop model ------------------ System Information ------------------ Time of this report: 8/9/2010, 17:05:11 Machine name: ROBERTS-TOSH Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909) Language: English (Regional Setting: English) System Manufacturer: TOSHIBA System Model: Satellite C650 BIOS: InsydeH2O Version 1.20 Processor: Pentium® Dual-Core CPU T4500 @ 2.30GHz (2 CPUs), ~2.3GHz Memory: 3072MB RAM Available OS Memory: 2940MB RAM Page File: 2155MB used, 3722MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7600.16385 64bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: Mobile Intel® 4 Series Express Chipset Family Manufacturer: Intel Corporation Chip type: Mobile Intel® 4 Series Express Chipset Family DAC type: Internal Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_FDE01179&REV_07 Display Memory: 1341 MB Dedicated Memory: 128 MB Shared Memory: 1213 MB Current Mode: 1366 x 768 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor if i can play 911FR i think you can too i just need to see this page about your machine then i can tell you what is wrong seams i am a it technician regards R Higgs