I bought 911 First Responders in late July of 2012. Total for the game and the ''Extended Download Service'' was like $23.00 or maybe a bit more. I have downloaded the game once on my laptop. Then I got a new PC and decide to install it. Went to my download link in my email and it did not work. This would be my 3rd time downloading it. So I email Atari Support and they give me a broken link and some download instructions which were pointless. So I send them another email and get the same response. Third time emailing them they told me it has been two years and my download has expired. Keep in mind the extened download service says two years. It has not been two years since I bought the game. So I send them a fourth email saying that it has not been two years. They respond saying my download is still active till August 2014 and if I am having trouble to buy it again! LOL BUY IT AGAIN? What a joke! The download still does not work though as I receive a error each time I try. I sent them another email and get some BS response. So don't buy it from them as they will screw you over. Anyone elses download expire or have any issue like this?